Shipping FAQ — Luz de Lunas LLC

How long does it take to receive my product? Our products generally take between 2 and 5 business days to produce and ship. Once shipped, we deliver orders within continental ES in 5 to 10 business days. Please note that during holidays or high-demand periods, our production time may vary.

Can I change the destination country of my order? Once an order has been placed and confirmed, it is not possible to change the shipping address. After your order has shipped, you cannot change your shipping address.

How long will it take to ship once payment is complete? Approximately 2–5 business days for crafting, after which we will ship it to you. We offer DHL, FedEx, and other carriers. Priority shipping takes around 7 to 9 business days, and standard shipping takes 9 to 12 business days.

How much does shipping cost? We offer free standard shipping. PRIORITY SHIPPING: $9.99 USD

How will I know my order has shipped? You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take 2 to 5 business days to process before shipping, due to the personalized work involved. Please note that delivery dates may change due to weather conditions or holidays.

Do you ship internationally? Currently, shipping is available to ES, the US, the UK, and other addresses in more than 35 countries. All destinations can be found at checkout. If you're unsure whether we ship to your country, please send an inquiry to our customer service team.

Origin of shipments To optimize availability and delivery times, some of our products may be shipped from warehouses located outside of Spain. This does not affect the quality, design, or authenticity of the items offered, which meet the standards described in our store.

Origin of Products Our products are designed to high quality standards and, in some cases, may be manufactured in other countries, always meeting the specifications described in our store. This policy allows us to offer greater variety and availability without compromising the quality of the final product.

Please note:

• If your personalized product had to be remade, your order may be delayed. Only items that passed our quality inspection process — meeting our standards and our goal of giving you the perfect gift — can be shipped.